Describe the role of telehealth in modern case management.

• A. Replaces all in-person visits with teleconferencing without privacy considerations.
• B. Is primarily used for marketing rather than patient care.
• C. Enables remote monitoring and virtual visits, improves access and coordination, while requiring privacy and proper documentation.
• D. Eliminates the need for care coordination documentation.

Answer: (C)

Telehealth in modern case management serves to extend care through remote monitoring and virtual visits, while boosting access to services and strengthening coordination among the care team, the patient, and caregivers. It allows clinicians to track chronic conditions from a distance, conduct timely follow-ups, and share information across disciplines and settings, which helps prevent gaps in care and supports safer transitions from one care phase to another. At the same time, it relies on strong privacy protections—using secure platforms, obtaining informed consent, and safeguarding data—along with thorough documentation of every telehealth encounter to maintain accurate records and accountability. This combination of expanded access and coordination, anchored by privacy and proper documentation, describes telehealth’s role most accurately. The other statements propose extreme or inaccurate uses—replacing all in-person visits without privacy safeguards, serving mainly marketing purposes, or eliminating the need for care coordination documentation—which do not reflect how telehealth is implemented in real-world case management.