Which is NOT considered in Patient Experience of Care under value-based pricing?

• A. Medication costs
• B. Staff communication
• C. Receiving written discharge information
• D. Overall experience

Answer: (A)

Patient Experience of Care focuses on how patients perceive the care process and interactions, not on the financial aspects of care. Medication costs are about the price patients pay for drugs and the financial burden, which falls under cost or affordability metrics rather than experience. The elements that reflect experience—how well staff communicate, the clarity and usefulness of written discharge information, and the patient’s overall impression of the care—directly measure the quality of the care experience. Since medication costs don’t gauge how care was delivered or perceived, they aren’t included in Patient Experience of Care under value-based pricing.